Please read these terms and conditions carefully before using this website as you agree to the following terms and conditions if you continue using the website. The website is available for your use only on the conditions that you agree to the following terms and conditions. If you do not agree to the following terms and conditions, please do not access this website. This website is property of BONE Travel d.o.o., a registered company in Zagreb, Croatia, branded as "Croatia Limo Service". If you fail to understand any part of it these terms, please contact us so we can work out any issue.
Online bookings on this website are carried out through few options: using our booking form, contacting us via email, contacting us via WhatsApp or phone call/text message. All booking request will receive written confirmation that your booking is accepted. If you do not receive a written confirmation within 12 hours since your booking request, please do not consider your booking as accepted and contact us either via email, WhatsApp or phone. We hold the right to reject any bookings at any time if you fail to carry out payment in advance when requested. Late bookings, which are considered all bookings under 6 hours prior to service, must be booked using WhatsApp or phone call/text message. Last minute bookings, which are considered bookings under 2 hours prior to service may carry additional cost, which if will be mentioned up front.
Airport pick ups - we have a complimentary 60 minute waiting time policy for all airport pickups. When booking your airport pick up you must state your flight number, number of person and, preferably, number of luggage. Your driver will wait for you after baggage claim, holding a name sign of your choice. If you do not see the driver in the arrivals hall, you are obligated to contact us using our primary phone number listed on the top of this website so we can resolve this issue. If your luggage happens to be lost, you are obligated to use our primary number to contact us so we can organize longer waiting time until you file missing luggage paperwork. If we have to extend waiting time to more than 60 minutes, we hold the right to charge additional costs as this may conflict with other bookings. All arriving flights are tracked and driver will act accordingly to flight arrival time, meaning he may not enter the arrivals hall before the flight has touched the ground, as this increases the chances of your pick up within the complimentary 60 minute waiting time. If for any reason the driver does not find you within the 60 minutes window, is unable to contact you or you fail to contact us, the driver will leave and service will be charged for. Accommodation pick ups - we have a complimentary 15 minutes waiting time from your hotel, apartment, etc. For hotel pick ups, your driver will wait for you in front of the hotel or reception, holding a name sign of your choice. We kindly ask you to let us know if you have any excess luggage which could be a problem fitting in the trunk. If you do not see the driver, you are obligated to call us. If you do not show on time and fail to contact us regarding being late, the driver will leave and the service will be charged for.
Users are obligated to declare any extra and any oversized luggage before booking, as for safety reasons all luggage must be able to fit in the car trunk. In our "Fleet" page you can find vehicle types we offer and approximate number of luggage it can hold. If the luggage cannot fit inside the car, or it does not allow for comfortable travel, the driver can refuse to take this luggage and will contact our office in order to resolve this issue. We are not responsible for damages of your belongings inside the suitcase as all belongings must be packed well and in a safe way. If you have any fragile items please declare as the driver picks you up so he knows to act carefully and accordingly.
All vehicles have a maximum number of seats and belonging seatbelts. It is forbidden to take more passengers inside the vehicle than it has seats and belonging seatbelts. According to Road Traffic Act in Croatia, it is mandatory for all passengers to use the seatbelt during driving, regardless of seat position. Prescribed penalty for violation of this Law is approximately 130 EUR. It is also prohibited to open doors during driving, throw any objects out the window, stick body parts out the window or shout from the vehicle. Smoking is prohibited, and users are liable to pay not only the cleaning cost but also compensate for the loss of business due to de-commissioning the vehicle.
In case of any damages to the vehicle exterior or interior caused by passengers, we hold the right to charge full amount as well as any extras for having the vehicle de-commissioned for time needed for repairs or cleaning. The amount may be determined at the time of incident or it may be determined later on after consulting with the official service.
Payment may be performed via a bank transfer with details we will enclose to you together with booking confirmation, or via a one-time payment link provided through an intermediary company, MyPOS. This way we ensure maximum safety of your data and any personal information in a way that we do not hold or store any of it, as this is handled by the intermediary company which provides this payment solution, MyPOS. Additionally, payment may be done directly to the driver at the time of service using a credit card (most cards accepted).
Standard policy is no charge up until 24 hours prior to service. Late cancellations, up to 6 hours before the start of service are 50% and in case of no show we charge the full amount. Cancellation policy may be changed and tailored in special occasions, which will be mentioned up front.
Updated March 2022
